HP Deskjet 959c Printer - problems with the automatic two-sided printing module

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problems with the automatic two-sided
printing module

binding margin is in the wrong place

You may have chosen an incorrect paper orientation or binding margin.

1.

Click

File

>

Page Setup

.

2.

Select the following options:

Orientation:

Appropriate orientation

Two-Sided Safe Margins:

Select this option

3.

Click

OK

.

4.

Click

File

>

Print

.

The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.

5.

Select

Layout

, then select the appropriate binding style icon for the

document you are printing.

6.

Click

OK

to print.

no page prints

The Rear Access Door or the Automatic Two-Sided Printing Module may not
be attached.

1.

Attach either the Rear Access Door or the Automatic Two-Sided Printing
Module to the back of the printer.

2.

Reprint the document.

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81

paper jams occur inside the automatic two-sided printing
module

1.

Remove the paper from the In and Out trays.

2.

Press the

Resume

button on the front of the printer.

Proceed to step 3 if the paper jam is not cleared.

3.

Turn off the printer.

4.

Press the button on top of the Automatic Two-Sided Printing Module and
lower the Rear Access Door.

5.

Remove the paper jam from the module and close the Rear Access Door.

6.

Turn on the printer.

7.

Reprint the document.

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82

paper jams occur in the printer when the automatic
two-sided printing module is attached

1.

Remove the paper from the In and Out trays.

2.

Press the

Resume

button on the front of the printer.

Proceed to step 3 if the paper jam is not cleared.

3.

Turn off the printer.

4.

Simultaneously press the release buttons located on each side of the
Automatic Two-Sided Printing Module.

5.

Remove the module.

6.

Remove the paper jam and replace the module.
See the

Quick Start

setup poster for instructions on installing the

automatic two-sided printing module.

7.

Turn on the printer.

8.

Reprint the document.

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automatic option for two-sided printing cannot be selected in
the layout dialog box

The Automatic Two-Sided Printing Module may not be enabled.

1.

Click

File

>

Page Setup

.

2.

Select the

Two-Sided Safe Margins

option

.

3.

Click

OK

.

4.

Click

File

>

Print

.

The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.

5.

Select

Layout

, then choose the following:

Print Both Sides:

Select this option

Binding:

Appropriate book or tablet style icon

6.

Make other formatting selections, if appropriate, then click

Print

.

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84

only one side of the page prints when the automatic
two-sided printing option is selected

Use the following solutions:

• Verify that you have selected the Automatic option in Layout.
• Detach, then reattach the Automatic Two-Sided Printing Module.
• Print the document using the manual two-sided printing feature.
• Use a media type supported by the Automatic Two-Sided Printing

Module.

• Use a media size supported by the Automatic Two-Sided Printing

Module.

• Turn on Background Printing.

See also:

automatic two-sided printing module
manual two-sided printing
printing with the hp deskjet printer

If you continue to have problems, contact

HP Customer Care

.

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